{"xsrfToken":"8bb92a28cf29260592c0373c57355fdabec4cece_lout","branding":{"id":"1","key":"ts","name":"RFDesign Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f17d02d4-5d28-4817-abbd-15cdfd889ba9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mjc5ZDE0OS1kMGEyLTQ3MWYtOTJmYy01YWM3OWVlNmExNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxN2QwMmQ0LTVkMjgtNDgxNy1hYmJkLTE1Y2RmZDg4OWJhOSI6WyJyZWFkIl19LCJleHAiOjE3Mzc3ODYzOTcsIm5iZiI6MTczNzc4NTc5N30.Hc4rFKXnJ1GSSL1l1sIxr1MAKtAlXFXaRtPikI3QtJY&client=4279d149-d0a2-471f-92fc-5ac79ee6a154&mode=fit","logoId":"f17d02d4-5d28-4817-abbd-15cdfd889ba9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"RFDesign Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"RFDesign Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/73b6caf1-3872-4b19-85e5-3bc7fddba316/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mjc5ZDE0OS1kMGEyLTQ3MWYtOTJmYy01YWM3OWVlNmExNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczYjZjYWYxLTM4NzItNGIxOS04NWU1LTNiYzdmZGRiYTMxNiI6WyJyZWFkIl19LCJleHAiOjE3Mzc3ODYzOTcsIm5iZiI6MTczNzc4NTc5N30.kqSVyqb5pEaxwIVn9efQ-PlFRmsXAJky2xN9U009Heg&client=4279d149-d0a2-471f-92fc-5ac79ee6a154&height=300&mode=fit","bannerMediaApiFileId":"73b6caf1-3872-4b19-85e5-3bc7fddba316","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ts","projectId":10036,"serviceDeskId":1,"name":"RFDesign Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://rfdx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"2","name":"Billing and shipping questions","descriptionHtml":"","callToAction":"Billing and shipping questions","introHtml":"<p>Choose this if you have questions about billing or shipping.</p>","icon":10536,"iconUrl":"https://rfdx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rfdx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://rfdx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e67272cb-031d-395c-9e06-343977100121","appLinkName":"","appLinkUrl":"","spaceKey":"TS","spaceName":"Technical Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://rfdx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mjc5ZDE0OS1kMGEyLTQ3MWYtOTJmYy01YWM3OWVlNmExNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc3ODY5OTcsIm5iZiI6MTczNzc4NTc5N30.5t7NUtirThNdCWl5h_HH2tsSiVWoUtd021klR8_PNrY","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"4279d149-d0a2-471f-92fc-5ac79ee6a154","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10036,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://rfdx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2025-01-25T16:16:37+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e67272cb-031d-395c-9e06-343977100121","appLinkName":"","appLinkUrl":"","spaceKey":"TS","spaceName":"Technical Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://rfdx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mjc5ZDE0OS1kMGEyLTQ3MWYtOTJmYy01YWM3OWVlNmExNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc3ODY5OTcsIm5iZiI6MTczNzc4NTc5N30.5t7NUtirThNdCWl5h_HH2tsSiVWoUtd021klR8_PNrY","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"4279d149-d0a2-471f-92fc-5ac79ee6a154","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rfdx","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8bb92a28cf29260592c0373c57355fdabec4cece_lout","baseUrl":"https://rfdx.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rfdx.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4279d149-d0a2-471f-92fc-5ac79ee6a154","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3b2e4580f6904f5295b0f94ccceb255a","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}